5 Leadership Principles for Creating a Legendary Customer Experience
Courtesy of the Ritz-Carlton Hotel Company
by Joseph A Michelli

Joseph Michelli explored every level of leadership within the Ritz-Carlton Hotel Company. He emerged with key principles that leaders at any company can use to empower their employees and provide the ultimate customer experience.

“Required reading for anyone who wants to learn how to create passionate employees and customers!” – – Ken Blanchard, co-author of The One Minute Manager

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Publisher: McGraw-Hill — Published: 2008 — Pages: 224 — ISBN 978-0071548335
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