Master communicators excel in their careers because they handle difficult conversations in a way that actually enhances relationships, builds trust and makes everyone happier and more productive.

In this video, you’ll learn how to become a better communicator and handle crucial conversations from the man who literally wrote the book on the subject.

Ron McMillan, coauthor of Crucial Conversations explains the best way to begin that tough conversation you’ve been putting off. He also shares the most important things you need to do to make the conversation easier and really productive – plus much more.