FAQ

If you have a question about The Business Source, you’ve come to the right place.

Ninety percent of all questions we receive are answered here.

If your question isn’t answered below, please click on the “Contact Us” link in the blue bar above and submit your query.


Index of Questions

Why do you provide videos summaries in addition to text and audio formats?

Our 3-5 minute video summaries give you a fast & fun way to get the big takeaways from the book. You’ll enjoy watching them, but more than that, the combination of visuals and spoken words help make the concepts stick.

What’s a Memory Stick?

A Memory Stick is a one page summary of the summary. It’s a handy reminder of the key takeaways. After all, what’s the point in learning new skills and concepts if you don’t remember them?
I tried to subscribe a number of times but my credit card keeps getting declined. What can I do?

There are a few possible issues.

The information was not entered correctly or the address didn’t match the billing address of the credit card. For example, you may need to enter your home address instead of your work address.

You may also have experienced problems because you entered your name in the ”name on card” field in the payment section, but the card says XYZ Corp. You must fill out this box with the exact name on your card.

I subscribed to your service but never received anything. What’s happening?

Most likely, your spam filter is blocking the emails we have been sending to you (which contain the links to our service). After subscribing online you should receive an immediate confirmation email.

You should also receive immediate access to your Program as soon as your transaction is complete. However, you can log in at any time with your user name (your email address) and password (the default is “summaries” until you change it) at: www.thebusinesssource.com/login .

How can I see previous months of my Program including material I may have missed?

Log in with your user name (your email address) and password (“summaries” unless you have changed it to a unique password of your own). Once you have logged in you will see links to all your material along the right hand side of the page. You should see each month from when you subscribed plus any libraries and other material that you purchased.

What is your return policy?

If you are not completely satisfied with our service, we offer a full refund within 30 days of purchase.

What is the mission of The Business Source?

To provide the best business knowledge available today in the fastest, easiest, quickest and most entertaining way, so subscribers get useful business ideas, insights, methods and solutions that keep them up to date and truly competitive in today’s ever changing, fast paced, business world. This mission embodies what we term “Learning at the Speed of Business.”

What is a book summary?

A book summary is a concise synopsis of a business book that highlights the author’s main ideas and strategies and gives the reader a specific insight and understanding into its contents. The summaries produced by The Business Source are approximately 3,500 words in length (or about 5-7 pages) and typically take about 15 minutes to read or listen to.  The animated video summaries range form 3 – 5 minutes.

Are the summaries available in multiple formats?

You can read our text summaries, listen to audio summaries or watch our videos summaries on your PC, Mac, or on mobile devices like your iPhone, Blackberry, iPad, and Kindle.

What is the difference between a book summary and a book review?

A summary provides the author’s main ideas and strategies and a working knowledge of a books key concepts in a concise format. In contrast, a review provides a reviewer’s opinions of a book.

What kind of people read summaries?

Our subscribers are typically business people but they also include the informed public at large. They range from CEO’s of multi-billion dollar corporations to people who simply have a keen interest in what’s going on in the business world. Their occupations run the gamut from senior managers to financial advisors, accountants, sales and marketing people, entrepreneurs, investors, human resource professionals, consultants — and the list goes on. What all of them have in common is that they have a passion to get ahead or stay ahead and The Business Source helps them to achieve their goals.

Can I read a free sample summary?

Yes. Two free sample summaries are available from our web site. Just go to our Home page at www.thebusinesssource.com and about half way down the page on the right hand side there is a box where you can input your name and email address and the summaries will be sent to you.

Why 5-7 pages?

Our easy to read 5-7 page summaries give you all of the essential information you need from a book in the shortest possible time. Anything longer would just add to your workload … and that’s not what you’re looking for. The average reader can read or listen to a summary in about 15 minutes (compare this to the 10 to 20 hours it takes to read an entire book).

Can a 5-7 page summary really contain all the most important concepts and strategies from an entire book?

A business book summary removes all of the non-essential information and focuses on the key ideas and strategies presented by the author. It clarifies the most salient concepts and strategies and simplifies them for the reader in an easy to read format.

But wouldn’t I remember more information if I read the whole book?

Although the original book from which a summary is written holds much more detail and breadth of information than the summary, many studies prove that you can retain more of the core essential information from reading a summary than from reading an entire book. Without delving into all of the technical reasons for this, it’s a very real phenomenon that has to do with how people learn; including focus, attention span and the way the human brain catalogues and stores information.

You say the summaries give you ideas and techniques you can use on the job to get better results. How else do people use the summaries?

Our readers use them as gifts, value-adds and incentives to customers, employees, colleagues, friends and others.

My clients would really benefit from this service. Can you give me some examples of applications?

We understand that companies are always looking for a leg up on their competition. That’s why they look for unique ways to differentiate themselves and really create an impression with their clients. A subscription to The Business Source can be given to new clients as an incentive for taking a particular action or simply to show that you value their business; as a signing bonus for new clients or as an ongoing loyalty gift for your current clients. And unlike typical gifts, a subscription to The Business Source will reinforce the benefit of your gesture month after month for a full year.

Please Click Here and email the details of your plans or call our corporate solutions line at 416 256-0103 and we’ll gladly help you find ways to creatively fulfill your needs with your current and prospective clients.

Do you give volume discounts?

Yes. Please Click Here and email the details of your plans or contact our corporate solutions line directly at 416-256-0103 with your requirements and we’ll be happy to provide you with a detailed quote.

Can I print the summaries in hard copy form?

Yes. Each subscriber can make one copy for personal use but no other duplication or redistribution is permitted.

Can I share my subscription with friends or other people in my office?

No. As with most online or electronically delivered services that are offered to the public, each subscription provides a license for one user. If you would like to have friends or business associates take advantage of this service they will each need to purchase their own subscriptions but remember bulk rates are available. For details Click Here and email the details of your plans or contact our corporate solutions line directly at 416-256-0103 with your requirements and we’ll be happy to provide you with a detailed quote.

How do authors feel about having their books summarized?

They appreciate the additional exposure our service provides them and many have commented on our ability to get to the heart of their ideas in such a short summary.

Do some people still read the entire book, even after reading the book summary?

A tremendous number of business books have been written and promoted and many of these deserve a thorough read. In fact, thousands of new business books are published each year and deciding which ones are worth investing your valuable time and money on is no simple matter. A book summary can help you screen current business books to determine which ones you should read in their entirety. By devoting only about 15 minutes to reading or listening to the summary, you can more easily decide whether or not reading the entire book will fit your particular needs.

Do you send summaries in the mail?

No. Our service is delivered entirely online.

If I subscribe today when do I receive the first month’s content?

You will receive your first month’s content as soon as you complete your purchase.

If I buy today what books will I see summarized?

The programs are continuously changing as new books come out so unfortunately we can’t supply a full list of upcoming summaries. However, you should be secure in knowing that, as always, The Business Source will continue to provide summaries of only the best books available, written by the world’s leading business authorities.

How do you select the books to be summarized?

First of all, it should be clear that we don’t summarize every book that hits the bookstore shelves. Rather than overwhelming our readers with content, we pick only the cream of the crop – the best business books on the market. After all, isn’t saving time, not adding work, one of the main reasons you’re considering our service in the first place?

Our book summaries are created from many of the latest business best-sellers and all of them have been highly acclaimed and have received excellent reviews. Our comprehensive internal review process also takes into account the relevant subject matter of each book, including whether or not it covers new ground and provides fresh insights for our readers. We also consider and appreciate suggestions made by our subscribers.

How do I change my password?

If you would like to change your password, you must first login using your existing password and then click on the Change Password tab at the top of the page and follow the simple instructions.

How do I change my email address?

If you would like to change your email address (which is also your user name and serves to identify you in our system), please contact The Business Source customer service department through the Contact Us tab near the top of the page and we will be pleased to assist you.

How do I know I’m using a secure browser?

There are several ways to tell if your personal information will be secure. Look for:

  1. Symbols like an unbroken lock or key
  2. A URL that begins https://
  3. The words “Secure Sockets Layer” (SSL)

Any of these mean that no one but you and the merchant can view your payment information.

Is it okay to send my credit card information in an email?

No! Information that travels over the Internet as regular electronic mail is not fully protected from being read by outside parties.

What is your Privacy Policy?

We only collect information volunteered by the user, such as survey information and/or site registrations.

The information we collect is not shared with, or sold to third parties.

With respect to cookies: We do not set any cookies.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request, we provide site users with access to all information [including proprietary information] that we maintain about them. You can access this information if you Click Here and send us an e-mail with your request.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect users to a secure server.

If you feel that this site is not following its stated information policy, Click Here and send us an email with your concern.